Privacy Policy – ZipXperience
Effective Date: 1 July 2025
ZipXperience (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data in accordance with the laws of the United Republic of Tanzania, including the Data Protection Act, 2022, and other applicable regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or participate in any of our activities.
1. Information We Collect
We may collect the following categories of personal information:
Identification Data: Full name, nationality, passport/ID number (if required for insurance or liability forms).
Contact Information: Phone number, email address, emergency contact.
Booking Details: Date of visit, group size, payment method.
Technical Data: IP address, browser type, referring pages (collected via cookies).
Health Declarations: Any relevant medical information you voluntarily provide for safety purposes.
2. How We Use Your Data
We process your personal data for the following purposes:
- To manage your booking and provide the activity you requested.
- To contact you with updates, confirmations, or emergency information.
- To comply with legal obligations (e.g., safety waivers, incident reporting).
- To improve our website, customer service, and safety measures.
- With your permission, to send you marketing emails or share promotional photos/videos (see Section 5).
3. Legal Basis for Processing
We process your data based on:
- Your consent (e.g., for marketing or promotional materials).
- The performance of a contract (e.g., bookings and waivers).
- Our legal obligations (e.g., recordkeeping, insurance).
- Our legitimate interest in improving services and ensuring guest safety.
4. Data Sharing and Third Parties
We do not sell or rent your data to third parties. However, we may share data with:
- Our employees and trained guides for operational purposes.
- Service providers (e.g., payment processors, web hosting) who are contractually bound to protect your data.
- Government authorities or insurers, only where legally required or necessary for public safety.
5. Photos, Videos, and Testimonials
- We may take photographs or videos during your visit for promotional purposes.
- By participating in our activities, you grant ZipXperience the right to use these materials in print and digital formats.
- If you do not wish to appear in any images, please notify our staff in advance and we will respect your request.
6. Data Retention
We retain your data only as long as necessary to fulfill the purposes stated above, or as required by Tanzanian law. Basic booking records and signed waivers may be kept for up to 7 years for legal and insurance purposes.
7. Your Rights
You have the following rights under the Data Protection Act, 2022:
- Right to access your data
- Right to correct or update your data
- Right to withdraw consent at any time
- Right to request deletion of your data (subject to legal exceptions)
- Right to object to certain processing
To exercise any of these rights, please contact us using the details below.
8. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include encrypted systems, staff training, and secure storage of sensitive documents.
9. Cookies and Website Tracking
Our website uses cookies to enhance user experience and collect analytics data. By using our site, you consent to the use of cookies unless you disable them in your browser settings.
10. International Visitors
If you are visiting from outside Tanzania, please note that your data will be processed in Tanzania, where data protection laws may differ from those in your country. By using our services, you consent to this processing.
11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services after changes implies acceptance.